My item was stolen while in transit entrusted to Hermes, can I demand a replacement?

Other answer:

Thistleblower:
Of course you can demand a replacement.

Whether you get one or not depends on a host of factors.
Your dispute in the first place is with the person who sent the item.

If a trader they should either replace the item or refund your full costs (including shipping).

If it was a private shipment from a friend they should contact Hermes and report it lost. Whether and what Hermes refunds depends entirely on the shipping conditions agreed at the time of dispatch.

Squidmaster:
Yes. THe item was not received, therefore the seller is responsible for providing a replacement or a refund. If this costs them money, they need to take it up with hermes (and also never use Hermes again – they are an AWFUL company).
Having had trouble with hermes before, I can say you have to go directly to the seller. Hermes do not have a contact or support line for recepients, and won't deal with you directly.
STEPHEN:
It depends what coutry you're in. In the UK the law is clear that the issue is between the seller and the courier.
You can claim a replacement from the seller.
Obi Wan Knievel:
Demand it from whom? You didn't say. You didn't even say what the item was, or how you know it was stolen.
John:
If you didn't buy insurance, you are probably SOL.

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